Before you purchase our magnetic tool storage board products, please read the following refund terms carefully. These terms are designed to ensure that you understand our refund policy and provide you with a quality shopping experience.
1. Refund conditions
Quality issues: If the product you received is defective, damaged or does not match the product you ordered, please contact our customer service team within 30 days of receiving the product to request a refund.
Unused condition: The product must be kept in a new and unused state, with the original packaging, accessories, instructions, etc. intact. We reserve the right to inspect when refunding.
2. Refund process
Apply for a refund: Please submit a refund application through the contact information provided on the website, and attach the order number and relevant proof (such as photos).
Confirm return: We will review your application after receiving it, and after the review is passed, we will send detailed return instructions to ensure that you return the product in the correct way.
Return the product: Please return the product to the specified address and keep the shipping receipt. The return shipping fee will be borne by you according to the refund terms, unless the shipping fee needs to be borne by us due to product quality issues.
3. Refund Processing
Refund Time: Once we receive the returned product and confirm that it is eligible for a refund, we will process the refund within 7 working days. The refund will be returned to your original payment method.
Payment Processing: Please note that the processing time of the bank or payment platform may affect the time it takes for your account to be credited, which is generally 5 working days.
4. Disclaimer
Refund applications will not be accepted in the following cases:
The product has been used or damaged;
The refund application period has expired (30 days after receiving the product);
The application or return is not made in accordance with the return process.
5. Customer Service
If you have any questions about the refund terms or need more help, please feel free to contact our customer service team through the "Contact Us" page on the website.
Thank you for your trust and support for us www.magtoolwall.com, we look forward to providing you with a satisfactory shopping experience!