1. FAQ

1.1 Product Information

All product information displayed on my website (including but not limited to descriptions, pictures and prices) strives to be accurate, but may change without prior notice due to supplier updates or technical factors.

1.2 How to place an order?

You only need to select the product you are interested in, add it to the shopping cart, fill in the delivery address and payment information according to the prompts, and complete the order.

1.3 What are the payment methods?

We support a variety of payment methods, including credit cards, Alipay and WeChat Pay. Please refer to the website checkout page for details.

2. Order related

2.1 How to check my order?

You can log in to your account and go to the "My Order" page to view the order status and details, and you will also receive a purchase confirmation email.

2.2 Can the order be modified or cancelled?

Before the order is processed, you can contact us through customer service to modify or cancel it. Once the order enters the delivery process, we will not be able to modify it.

3. Return and Exchange Policy
3.1 Can I return or exchange the product?

We provide return and exchange services within 30 days from the date of purchase. The product must remain in its original state and packaging. If you need to return or exchange the product, please contact customer service in advance to apply.
3.2 Who will bear the return shipping cost?

If the return is caused by our reasons (such as wrong goods, product defects), the shipping cost will be borne by us; if the return is caused by personal reasons of the customer, the shipping cost will be borne by the customer.

4. Customer Service
4.1 How to contact customer service?

You can find the customer service contact information through the "Contact Us" page on the website. We promise to respond to your inquiry as soon as possible within working days.

4.2 What should I do if I encounter technical problems when using the website?

If you encounter technical problems when using the website, please contact the technical support team in time and we will do our best to solve it for you.

5. Disclaimer
We try our best to provide accurate information and services, but we are not responsible for any direct or indirect losses caused by the use of this website. We reserve the right to modify or supplement these terms at any time.